Implementation Operations Coordinator
Yoco
Operations
Cape Town, South Africa
Posted on Oct 12, 2024
Who We Are
Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs, enabling brave businesses to do better and grow.
Founded in 2015, we now process over US$3 billion annually for over 400,000 businesses.
We are powered by over 330 people across our three talent hubs in the Netherlands and South Africa. We come from different backgrounds and have different viewpoints, so we can keep building cutting-edge financial tools for growing businesses.
We’re growing fast. With growth comes compelling challenges, which means that if you’re an ambitious problem-solver with big ideas you will be challenged, stimulated, and grow with us at Yoco. You have a passion for doing good. You’re bright and grounded, experimental and brave.
We believe growing together is a commitment and that it means being uncomfortable and overcoming problems, and when faced with such problems seeing opportunities where others see barriers. But we know it’s not for everyone.
We don’t stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other. We’re constantly evolving - and we’re doing it fast.
Be Brave and Grow With Us.
About The Role
We are seeking an Implementation Operations Coordinator to enable our teams in managing technical installation & support projects for our customers. We have developed the best-in-class capabilities across payments, software, hardware, and financial services to empower merchants across South Africa and we are looking for extraordinary people to take our solutions to the market.
You will be connecting internally with our various teams and externally with customers, coordinating various project tasks and managing very busy schedules. You will be the core person to keep everyone and everything in order. With your help, our teams will be planning and executing installation projects, and training customers on product usage. The ideal candidate is customer focused, hyper organised, with exceptional communication skills and a passion for people.
This position is a 12-month contract with the potential for renewal or transition to a permanent role, depending on business needs at the end of the contract period.
What You Will Be Doing
We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.
Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.
So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
Find Out More About Who We Are Here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
Yoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs, enabling brave businesses to do better and grow.
Founded in 2015, we now process over US$3 billion annually for over 400,000 businesses.
We are powered by over 330 people across our three talent hubs in the Netherlands and South Africa. We come from different backgrounds and have different viewpoints, so we can keep building cutting-edge financial tools for growing businesses.
We’re growing fast. With growth comes compelling challenges, which means that if you’re an ambitious problem-solver with big ideas you will be challenged, stimulated, and grow with us at Yoco. You have a passion for doing good. You’re bright and grounded, experimental and brave.
We believe growing together is a commitment and that it means being uncomfortable and overcoming problems, and when faced with such problems seeing opportunities where others see barriers. But we know it’s not for everyone.
We don’t stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other. We’re constantly evolving - and we’re doing it fast.
Be Brave and Grow With Us.
About The Role
We are seeking an Implementation Operations Coordinator to enable our teams in managing technical installation & support projects for our customers. We have developed the best-in-class capabilities across payments, software, hardware, and financial services to empower merchants across South Africa and we are looking for extraordinary people to take our solutions to the market.
You will be connecting internally with our various teams and externally with customers, coordinating various project tasks and managing very busy schedules. You will be the core person to keep everyone and everything in order. With your help, our teams will be planning and executing installation projects, and training customers on product usage. The ideal candidate is customer focused, hyper organised, with exceptional communication skills and a passion for people.
This position is a 12-month contract with the potential for renewal or transition to a permanent role, depending on business needs at the end of the contract period.
What You Will Be Doing
- Own and manage the planning and scheduling of our field installation team based on implementation requests and resource capacity
- Internal coordination between various functions working on client projects
- Ticket and job allocations to resources and workflow updates to manage SLAs
- Following standard procedures for customer support escalations and resource allocation
- Oversee and manage the hardware stock availability and ensure a healthy pipeline of hardware that covers all upcoming customer requests
- Maintain a record of all ongoing projects, provide regular reporting to leadership on project status, and flag any risks
- Client onboarding into CRM and Support Platform, including data capture, documentation, and archiving
- 3-5 years professional experience as a Project Coordinator or Scheduling Administrator
- Proven experience with scheduling and diary management
- Experience in a client facing role
- Very good understanding of bookings and resource allocation in calendar based schedules
- Ability to work with a CRM and calendar bookings systems (eg. Zendesk, Salesforce, FreshDesk)
- Familiarity with stock management, allocation and ordering (via system or manually) is a plus
We’re looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.
Growing can be a daunting task and it’s not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.
So, who are you? You’re a curious problem-solver with a passion for doing good. You’re bright and grounded, experimental and brave. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
Find Out More About Who We Are Here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.