Technical Support Consultant (Cape Town)
Yoco
IT, Customer Service
Cape Town, South Africa
Posted on Mar 24, 2025
Job title : Technical Support Consultant (Cape Town)
Job Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended Links
Job Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended Links
- Jobs by Location
- Job by industries
- As a Technical Remote Support Consultant – Point of Sale, you’ll be a trusted advisor to our customers, ensuring they get the most out of their Table POS system and related tools. Your goal is to make complex challenges simple—helping food and beverage businesses manage orders, payments, inventory, and customer interactions seamlessly.
- Provide technical support via phone, email, web, and in-app chat, ensuring timely and effective resolution.
- Specialize in troubleshooting Yoco’s Table POS solution, supporting merchants with setup, transactions, menu management, and stock control.
- Assist with networking and hardware issues, diagnosing connectivity problems that may impact point-of-sale performance.
- Log and track support tickets, ensuring issues are escalated appropriately and resolved within SLAs.
- Analyze support trends, identifying recurring issues and working to prevent future problems.
- Conduct system walkthroughs and training sessions, ensuring merchants can confidently use the Table POS system.
- Support escalations and complex cases, working closely with internal teams to resolve critical merchant challenges.
- Contribute to our knowledge base, improving self-service resources to reduce merchant friction.
- 3+ years of experience in a remote technical support role, ideally in payments, fintech, POS systems, or IT support.
- Passionate about customer support—you see it as more than a job; it’s about enabling businesses to succeed.
- Strong communicator—you can break down complex concepts into simple, actionable guidance for merchants.
- Experience in a product-led organization, especially in banking, finance, fintech, or IT systems support.
- Solid understanding of networks, WiFi, and internet connectivity, with the ability to troubleshoot POS-related tech issues.
- Ability to navigate multiple platforms and support tools while handling multiple conversations at once.
- Self-motivated and proactive—you take initiative and demonstrate resilience under pressure.
- Comfortable working shifts, including weekends and public holidays to support our merchants when they need us most.
- Customer Service jobs