Account Manager Customer Operations · Johannesburg (South Africa)
Yoco
Account Manager
Who we are
Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.
We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually.
We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.
Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.
We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.
We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.
Grow With Us.
About the Account Management team
The Account Management team forms part of the Customer Operations Group at Yoco and are directly responsible for nurturing key account relationships, ensuring customer satisfaction and retention through tailored solutions, whilst acting as a liaison between our customer and internal departments.
About the role
As a mid-level Account Manager at Yoco, you’ll manage a portfolio of pre-selected merchants from our top-performing segment. These merchants require a balance of strategic guidance, commercial enablement, and responsive support. You’ll serve as their trusted advisor, helping them achieve growth, ensure satisfaction, and unlock long-term value through our ecosystem.
What you will be doing
Build and maintain strong, trust-based relationships with assigned merchants
Develop a deep understanding of each merchant’s business model, challenges, and growth levers
Collaborate with cross-functional teams to deliver tailored solutions that drive business outcomes
Proactively identify and close upsell and cross-sell opportunities
Present and negotiate proposals and contracts to maximise merchant lifetime value
Monitor portfolio performance, merchant engagement, and product adoption
Resolve merchant issues efficiently and escalate when necessary
Maintain data accuracy and CRM hygiene to support transparency and insights
Contribute to the refinement of internal processes, playbooks, and team-wide rituals
About you
2 - 4 years of B2B account management experience
Demonstrated ability to manage commercial relationships and drive customer retention and growth
Account Management experience in the fintech, payments and/or POS advantageous
Strong interpersonal and negotiation skills, with a proven ability to influence
Analytical mindset with the ability to interpret account data and optimise performance
Proficiency in CRM tools, with a disciplined and organised work style
Thrives in a fast-paced, collaborative, and impact-driven environment
The people we’re looking for
We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
- Department
- Customer Operations
- Role
- Account Management
- Locations
- Johannesburg (South Africa)
- Employment type
- Full-time
Open positions
A partnership for your wellbeing
We believe that the best work comes from a place of balance and security. We see our benefits not as perks, but as a partnership to support your life, your family, and your ambitions.
- Need time to switch off? We offer 24 paid leave days annually, plus public holidays, so you can rest, travel, or simply handle life.
- Thinking about long-term security? We'll help you build a strong foundation with contributions to medical aid and gap cover.
- Putting your family first? So do we. We provide paid parental leave for mothers, fathers, and adoptive parents, along with family responsibility leave for unexpected emergencies.
- Ready to grow your skills? We provide an annual learning budget for you to invest in the courses, conferences, or training that will help you advance your career.
- Looking for your community? Find it here. From weekly company gatherings and team outings to employee-led clubs, we foster a connected culture where everyone belongs.
We're growing
Yoco is growing, and as we grow we have compelling challenges ahead of us.
Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.
Grow with us.
About Yoco
Yoco is the all-in-one digital commerce platform for small businesses.
As one of Africa’s largest fintech companies, we make it easy to sell anywhere, manage your business from anywhere, and grow with smart insights—all under one Yoco profile.
Founded in 2015, we've helped over 200,000 small businesses across South Africa accept card payments and access capital—often for the first time.
Our ecosystem of payments, software, and tools works seamlessly under one Yoco account. Behind it all is a global team of 350+ people across South Africa and the Netherlands, building world-class solutions for small business growth.
Account Manager
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